Chad Haynes State Farm® in 4022 Keller Hicks Road

Customer Reviews about Chad Haynes State Farm®:

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  I am in the middle of a year long process from where I sold my car to another individual. This individual had a hit and run where he was at fault. I was told that since the owner of the vehicle at that time wasn't me but I still carried insurance on the car because it was only 10 days after sale, that state farm would pay the claim at a no fault accident. Now, 1 year later I get a letter from State Farm saying they are denying me future coverage and dropping me due to this accident. I will not continue this post unitl everything is settled, but so far very disappointed in how this was handled! Had I known that I would have been penalized for them paying the claim I would have taken legal action against the owners family because now my wife and five kids are looking at paying future losses due to this wreck being this wreck is on my claims side of the insurance carried with state farm. We have always had state farm for all cars , renters insurance and life. IF this continues down the path it looks to be, I will be all over any other web sites with my opinions and let everyone know how displeased I am with how they handled this entire situation. Unfortunately for the owner who was the driver of the car I sold, he passed away a week after and not to be understanding of the situation is beyond me." LIKE A GOOD, key word GOOD, neighbor State Farm is there"....lets just say I hope to be writing how they came back and took off the accident from my insurance records because I have always had very good service. But you never know what kind of service you truly have until its time to take care of the customer paying your bills!. No good deed goes unpunished right, this guy never made the first payment on the car because he had no money and needed a ride to work. when he got his first check he was going to start paying, but the man is no longer living and instead of looking thoroughly through the entire situation and having a heart, im the one who gets the mail saying I am no longer insurable through state farm even though my name is no where on the accident report , listed as the driver, only thing is I still happen to carry insurance on the car because I forgot to cancel it that day. The wreck happened less than 10 days after. I hope state farm does the right thing, but a year later.....come on this is ridiculous!!!!-- -----05/19/2016UPDATE....Chad and his entire group worked diligently to resolve this issue and I am happy to say that I am able to continue my insurance needs with State Farm. Once everyone recognized there was a mistake I will say they all tried to help and stayed in contact with me until the problem was erased!! I appreciate Gina and Chad, and whoever else helped, but I know those two had a major hand in making this problem go away. I am in the customer service business and know how important reviews are so I hope that whoever reads this will take comfort in the FACT that when it comes to how Chad Haynes runs his office along with Gina, if you ever have a problem and they are able to intervene and help....they will and genuinely act like they care...very rare!! thanks guys!! Jason Toney
  By Jason Toney, March 09, 2017

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